About Ipsos Mystery Shopping
關於 Ipsos 神秘顧客計劃

Mystery Shopping is more than just performance measurement. It provides a fast and fresh understanding of your business; it is about gaining insights that will drive service improvement. At Ipsos, we strive to make our Mystery Shopping solutions intelligent, efficient and agile. With an approach to Mystery Shopping that has been designed to cover a multitude of customer touchpoints – service and call centers, retail shops, websites, social media, employees and competitors – Ipsos can offer a holistic appraisal of your brand’s engagement with your customers.

神秘探訪除了能評核客戶前線人員的表現外，還能讓企業以一個更快捷、更嶄新的方式去了解自己的業務。我們的客戶往往能夠從神秘探訪計劃中，得到深入的了解，從而能改善其服務質素。Ipsos 致力完善及提升客戶神秘顧客計劃的設計及執行的效率。我們的神秘顧客方案均經過特別設計，能有效覆蓋各行各業的特別需要及評估整個客戶服務體驗。